Transaction stage of e-Government systems: identification of its location & importance

All e-Government maturity models identify a Transaction stage along the pathway to full systems integration. The evidence suggests that a significant number of project failures occur at this stage and thus frustrate the endeavour to achieve a coherent uniform means of access to Government. Clearly, research to identify and overcome the challenges presented at this stage is critical. In this paper the Transaction stage is clearly delineated as the point at which online technology ceases to be peripheral to the agency’s activity. Hence, it presents the first real organisational challenge and an appropriate research strategy is defined to uncover the problems that arise at this point

Challenges facing transactional e-government systems

A review of normative literature, in the field of e-government, indicates that the transactional stage of e-government is one of the most important to the implementation of an e-government system as it represents the highest level of interaction within organisations and between customers and government organisations. Due to the importance of the transactional stage of the e-government system and its positive impact, not only in making the delivery of external services quicker, but also in increasing the efficiency of internal government processes, government organisations might seek to reach this stage. In fact, in the literature, there appears to be an absence of theoretical models for the technical and organisational challenges facing transactional e-government systems. Furthermore, there is a lack of studies focusing on identification of the importance, categorisation and presentation of strategies for overcoming technical and organisational challenges. Consequently, this dissertation attempts to fill the information gap based on empirical data derived from two case studies. This work proposes a novel model for the technical and organisational challenges facing transactional e-government systems. In moving from the conceptual to the empirical, the work is based on a qualitative case study approach to examine the proposed model for the technical and organisational challenges facing transactional e-government systems. In doing so, two case studies were conducted, presented and analysed. During the empirical research, additional technical and organisational challenge(s) facing transactional e-government systems emerged, which resulted in modifications being made to the previously presented conceptual model. However, this dissertation proposes the conceptual model, identifies the importance, categorisation, and presentation of the strategies for overcoming, technical and organisational challenges facing a transactional e-government system. This results in the development of a frame of reference that will lead to a model that can be used to enhance decision-making.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

E-government adoption: A cultural comparison

This is the author's accepted manuscript. The final published article is available from the link below. Copyright @ Springer Science + Business Media, LLC 2008.E-government diffusion is an international phenomenon. This study compares e-government adoption in the U.K. to adoption in the U.S. In particular, this study seeks to determine if the same factors are salient in both countries. Several studies have explored citizen acceptance of e-government services in the U.S. However, few studies have explored this phenomenon in the U.K. To identify the similarities and differences between the U.K. and the U.S. a survey is conducted in the U.K. and the findings are compared to the literature that investigates diffusion in the U.S. This study proposes a model of e-government adoption in the U.K. based on salient factors in the U.S. A survey is administered to 260 citizens in London to assess the importance of relative advantage, trust and the digital divide on intention to use e-government. The results of binary logistic regression indicate that there are cultural differences in e-government adoption in the U.K. and the U.S. The results indicate that of the prevailing adoption constructs, relative advantage and trust are pertinent in both the U.S. and the U.K., while ICT adoption barriers such as access and skill may vary by culture. Implications for research and practice are discussed

A cultural theory analysis of e-government: Insights from a local government council in Malaysia

In this paper, we use the ways of life proposed by cultural theory—hierarchism, fatalism, individualism, and egalitarianism—to explain the social relations and dynamics over time, which affected the ability to implement and manage a major ICT-enabled government change initiative (e-services). This is illustrated using an in-depth case study of one local government council in Malaysia. Our analysis found culture to be evident across multiple levels, including organizational (local council), subgroup (project team, operators, user group) and individual (IT consultants) in the context of the e-services project. More specifically, various characteristics of the ways of life were salient in the e-services project, particularly during the early years—mostly, hierarchism and fatalism at the organizational and subgroup levels, and individualism at the individual level. Furthermore, the study found changes, for instance, the emergence of egalitarianism at the subgroup level over time. The paper acknowledges that in order for researchers to understand how culture influences e-government, the focus of attention needs to shift from solely concentrating on the organizational level to also understanding the dynamic and fragmented nature of culture at the group and individual levels